CUSTOMER EXPERIENCE TOOLS

Deliver world-class mobile experiences to all your Vancouver customers

  • In-app chat support
  • Ratings & reviews
  • Social shopping, sharing & savings with PINTA!
  • Personalized delivery preferences
  • Real-time, contactless delivery tracking
  • Proof-of-delivery photos
  • Delivery reviews
  • Online service bookings
  • Secure MyWallet payment options
  • TapIn Careful Packaging
Local-Shopping-Online-Vancouver-Customer-App-TapIn

Customer experience  matters

At TapIn, we prioritize features that resonate with shoppers and fulfill their shopping-from-home and socially-distant needs, improving customer experience, and increasing brand loyalty for your business.

IN-APP CHAT

Never miss a customer

Convert questions into sales, keep your team focused on service, and interact with customers and clients the way they prefer.

TapIn-Local-eCommerce-Vancouver-In-App-Chat

RATINGS & REVIEWS

Get ratings & reviews to build trust and drive growth for your business

Give customers the validation they look for when shopping online.

Ratings & reviews not only boost trust and sales; they empower your team to make business decisions based on honest feedback, leading to elevated shopping and service experience.

TapIn-Local-Business-eCommerce-Product-Reviews

SOCIAL SHOPPING

Empower customer savings, while reducing costs and increasing revenues with PINTA!

PINTA! requires your customers to share links to your campaigns with friends, family, and social media in order to get your discounted offer. This means more eyes on your brand, more sales for your business, and more money in your wallet.

Social shopping is the fun, interactive experience sweeping the globe and PINTA! gives you the power to bring it to your customers in Metro Vancouver.

TapIn-Local-Business-eCommerce-PINTA!-Product-Page

PERSONALIZED DELIVERY PREFERENCES

Offer custom, contactless delivery options to your customers

Now, more than ever, giving your customers the ability to have your products delivered when they want, where they want, and how they want is another highly personalized service touch offered only with TapIn.

TapIn-Local-Business-eCommerce-Delivery-Preferences

REAL-TIME DELIVERY TRACKING

Now you and your customers can see follow orders from fulfillment to final delivery

When an order comes through your free online store, TapIn will send real-time updates to you and your customers, providing clear visibility into your products' assembly and distribution to their preferred location.

Once our driver picks up the order, everyone can track the progress across Metro Vancouver and provide feedback on the delivery experience afterward.

TapIn-Local-Business-eCommerce-Real-Time-Delivery-Tracking

PROOF-OF-DELIVERY PHOTOS

Provide your customers peace of mind with every order

Capturing delivery photos helps customers see that their package was safely delivered and where. The picture will focus on the placement of the box.

Customers who've downloaded the TapIn App to track their order may see a delivery photo on the Review Delivery page.

TapIn-Local-Business-eCommerce-Proof-Of-Delivery-Photos

DELIVERY REVIEWS

By partnering with TapIn, you get a team of customer-obsessed service experts

Whatever your product, our passion is making sure it arrives safely and on-time.

By offering delivery reviews, we capture feedback throughout every stage of the order, allowing us to continually improve the shopping experience for your customers.

TapIn-Local-Business-eCommerce-Delivery-Reviews

MYWALLET PAYMENTS

Give your customers payment options and peace-of-mind

Maintain trust by offering your customers streamlined premium transactions via MyWallet, their own hassle-free digital payment account.

  • Credit card, WeChat, AliPay
  • >3% transaction fees
TapIn-Local-Business-eCommerce-MyWallet

CAREFUL PACKAGING

Your products, packaged to optimize safety, freshness, and delight

Our delivery team takes great pride ensuring that every box is packed according to standards of weight, firmness, and temperature.

Want to TapIn to your community?

Join the other Metro Vancouver businesses that are partnering with TapIn.

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