CUSTOMER EXPERIENCE TOOLS
Deliver world-class mobile experiences to all your Vancouver customers
- In-app chat support
- Ratings & reviews
- Social shopping, sharing & savings with PINTA!
- Personalized delivery preferences
- Real-time, contactless delivery tracking
- Proof-of-delivery photos
- Delivery reviews
- Online service bookings
- Secure MyWallet payment options
- TapIn Careful Packaging
Customer experience matters
At TapIn, we prioritize features that resonate with shoppers and fulfill their shopping-from-home and socially-distant needs, improving customer experience, and increasing brand loyalty for your business.
IN-APP CHAT
Never miss a customer
Convert questions into sales, keep your team focused on service, and interact with customers and clients the way they prefer.
RATINGS & REVIEWS
Get ratings & reviews to build trust and drive growth for your business
Give customers the validation they look for when shopping online.
Ratings & reviews not only boost trust and sales; they empower your team to make business decisions based on honest feedback, leading to elevated shopping and service experience.
SOCIAL SHOPPING
Empower customer savings, while reducing costs and increasing revenues with PINTA!
PINTA! requires your customers to share links to your campaigns with friends, family, and social media in order to get your discounted offer. This means more eyes on your brand, more sales for your business, and more money in your wallet.
Social shopping is the fun, interactive experience sweeping the globe and PINTA! gives you the power to bring it to your customers in Metro Vancouver.
PERSONALIZED DELIVERY PREFERENCES
Offer custom, contactless delivery options to your customers
Now, more than ever, giving your customers the ability to have your products delivered when they want, where they want, and how they want is another highly personalized service touch offered only with TapIn.
REAL-TIME DELIVERY TRACKING
Now you and your customers can see follow orders from fulfillment to final delivery
When an order comes through your free online store, TapIn will send real-time updates to you and your customers, providing clear visibility into your products' assembly and distribution to their preferred location.
Once our driver picks up the order, everyone can track the progress across Metro Vancouver and provide feedback on the delivery experience afterward.
PROOF-OF-DELIVERY PHOTOS
Provide your customers peace of mind with every order
Capturing delivery photos helps customers see that their package was safely delivered and where. The picture will focus on the placement of the box.
Customers who've downloaded the TapIn App to track their order may see a delivery photo on the Review Delivery page.
DELIVERY REVIEWS
By partnering with TapIn, you get a team of customer-obsessed service experts
Whatever your product, our passion is making sure it arrives safely and on-time.
By offering delivery reviews, we capture feedback throughout every stage of the order, allowing us to continually improve the shopping experience for your customers.
MYWALLET PAYMENTS
Give your customers payment options and peace-of-mind
Maintain trust by offering your customers streamlined premium transactions via MyWallet, their own hassle-free digital payment account.
- Credit card, WeChat, AliPay
- >3% transaction fees
CAREFUL PACKAGING
Your products, packaged to optimize safety, freshness, and delight
Our delivery team takes great pride ensuring that every box is packed according to standards of weight, firmness, and temperature.
Want to TapIn to your community?
Join the other Metro Vancouver businesses that are partnering with TapIn.
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